HVAC Customer Service

When it comes to your home’s heating and cooling system, you don’t want to leave repairs, maintenance or installation to someone you can’t trust. Quality customer service is essential when it comes to this household component that has such a direct impact on both your comfort and household budget. But what makes good customer service? Following are a few essential ingredients:

• Professionalism — While a neat, polite, confident service technician isn’t a guaranteed signal of quality customer service, it’s a good start.
• No quotes over the phone — When it comes to a significant repair or installation, the technician should insist on coming to your home and inspecting the equipment in question and its role in your home.
• Recognizing energy efficiency — A professional HVAC technician should detail ways to save energy (and money) in your home and not be afraid to mention areas where you might be wasting energy.
• No rule-of-thumb installations — Beware of HVAC installers who will recommend a certain capacity of heating or cooling system based solely on your home’s square footage or the size of your last furnace, A/C or heat pump. The technician should insist on calculating your home’s heating or cooling load as a preliminary to recommending a certain-sized system. Under- or oversizing an HVAC system will result in energy waste and sub-par performance.
• A clear plan — Following an analysis of your HVAC problem or need, the technician should diagnose the problem and then provide a clear plan for addressing it, whether through a repair or replacement.
• Affiliations with respected HVAC industry organizations —? The technician who comes to your home, or talks to you on the phone, should be able to exhibit membership in such respected outfits as the Air Conditioning Contractors of America (ACCA), North American Technician Excellence (NATE) and the National Comfort Institute (NCI) among others.

For quality HVAC maintenance, repairs or installation, please contact us at Stack Heating & Cooling. We’ve provided unparalleled customer service in the greater Cleveland area for 40 years.

Our goal is to help educate our customers in Cleveland, Ohio about energy and home comfort issues (specific to HVAC systems).

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